Terms of Service

Welcome to the website and services of DAA COURIERS LTD, a company registered in England and Wales whose registered office is at 76 Milford Street, Salisbury, SP1 2BS, United Kingdom. These Terms of Service set out the rules that govern your use of this website and the terms on which we supply dispatch systems, courier platform integration, custom route analytics, parcel telemetry, compliance engineering and managed operations. Please read these terms carefully before you browse the site or instruct any service. By accessing the website or by engaging our services, you agree to be bound by these terms. Where the website and services are developed and operated by the developer DAA Couriers on behalf of the company, references in these terms to we, us and our mean DAA COURIERS LTD.

1. Interpretation and Definitions

In these Terms, unless the context clearly requires otherwise, the following words have the meanings set out here. The term Company means DAA COURIERS LTD. The term We refers to us, the Company, together with the developer DAA Couriers and any of our permitted sub-contractors. The term You and Your refer to the person or organisation that accesses the Website or that places an order for our services. The term Client refers to any customer that engages us to provide project or managed services. The term Website refers to the site published at https://www.daacouriers.buzz and its associated pages. The term Services refers to the dispatch, integration, analytics, telemetry, compliance and managed operations offerings described on the Website or in a written proposal. The term Term refers to the period during which a Services agreement is in force, and the term Working Day refers to any day other than a Saturday, Sunday or public holiday in England.

2. Our Company and How to Reach Us

These Services are provided by DAA COURIERS LTD, a company registered in England and Wales. Our registered office, which is our principal place of business, is located at 76 Milford Street, Salisbury, SP1 2BS, United Kingdom. You may contact us at any time using the office address, by writing to assist@daacouriers.buzz, or by telephoning us on +13205911823. We will acknowledge written communications and respond within a reasonable period. Our opening hours for general enquiries are those shown on the Contact page of the Website, and urgent matters relating to an active managed service may be raised on the same telephone number outside those hours.

3. Acceptance of These Terms

By accessing the Website you confirm that you are at least eighteen years of age and that you accept these Terms. By requesting a quotation, placing an order or entering into a written agreement with us, you accept these Terms and any separate provisions contained in that written agreement. If any clause in a written agreement made specifically for you conflicts with these general Terms, the specific agreement will prevail in respect of the matter it covers. If you do not agree to these Terms you should not use the Website or order our Services. We may update these Terms at any time, and the version published on the Website at the point you use it or instruct us will apply to that use unless you have signed a separate agreement setting a different date.

4. Use of the Website

We grant you a limited, revocable, non-exclusive licence to access and use the Website for your own lawful purposes, such as learning about the Services and contacting us. You agree not to misuse the Website. In particular, you will not attempt to gain unauthorised access to any part of it, its servers or connected systems, will not introduce any harmful material such as viruses or malware, will not interfere with the smooth operation of the site, and will not use automated means to scrape, copy or harvest content without our written consent. We may suspend access to all or part of the Website where we need to protect security, carry out maintenance, or comply with a legal request, and we will try to give reasonable notice where that is practical. You are responsible for the equipment and internet connection you use to reach the Website.

5. Accuracy of Information

We take reasonable care to ensure that the information on the Website is accurate and current at the time it is published. The descriptions of the Services, our capability statements and any figures shown are illustrative of the professional services we offer and are intended to guide your enquiry rather than to form a guarantee of a particular result on any specific project. Delivery networks, courier platform behaviours and local conditions vary, so individual outcomes will depend on the facts and data that apply to your operation. Nothing in this section excludes our responsibility to supply a service with reasonable skill and care, and if you rely on the Website to make a decision you should first discuss your specific circumstances with us so that we can confirm what is achievable.

6. Scope of the Services

Our Services fall into the categories described on the Website, namely Dispatch Systems Architecture, Courier Platform Integration, Custom Route Analytics Development, Parcel Telemetry Pipelines, Compliance and Audit Engineering, and Managed Operations and Support. Each engagement is defined by the written scope, deliverables and assumptions agreed with the Client, and our responsibility extends only to the work set out in that scope. We will carry out the Services with reasonable skill and care and in line with any specification we agree. Where a task requires access to a third party courier platform or a client owned system, we will rely on the Client to provide the access and authorisation we reasonably need, and we are not responsible for any limitation imposed by that platform that prevents a requested outcome.

7. Quotations and Ordering

A quotation or proposal we issue provides an estimate based on the information you give us and the standard assumptions we state. A quotation is an invitation to treat and does not become a binding order unless and until we both sign a written statement of work, a service schedule or another written agreement confirming the scope, fees and terms. Until that agreement is signed, neither party is committed. If, during the work, it becomes clear that the actual scope differs materially from what was agreed, for example because of changes in your operation or requests you make that alter the deliverables, we will discuss a revised scope and any adjustment to the fees before proceeding with the additional work.

8. Fees and Payment

The fees for the Services are those set out in the written agreement with the Client, together with any agreed expenses for travel, third party software or other clearly identified costs. Unless the written agreement states otherwise, fees are exclusive of value added tax and other similar charges, which will be added where applicable. Payment is due on the terms set out in the written agreement, typically in instalments aligned to agreed milestones for project work and on stated dates for managed services. We will invoice you in accordance with the schedule, and if a payment is not received by the due date we may pause the Services until the outstanding amount is settled in full. We will not charge interest on late payment unless the written agreement expressly permits it and states the rate.

9. Obligations of the Client

For us to deliver the Services effectively, the Client agrees to cooperate with us in good faith. In particular, the Client will provide timely and accurate information about its operation, volumes, routes, systems and requirements, will give reasonable access to the people, software and data needed to complete the work, and will promptly review and respond to the documents and records we provide. The Client is responsible for ensuring that it holds the right to share with us any third party data or platform access it supplies, and that the use of such data is lawful. Where we rely on information or approvals the Client provides, we proceed on the reasonable belief that they are accurate and complete, and the Client remains responsible for the consequences of any information it provides to us being incorrect or incomplete.

10. Representations and Warranties

We warrant that our personnel will provide the Services with reasonable skill and care, that we will comply with all laws relevant to the supply of the Services, and that the deliverables we produce will conform to the agreed specification at the time of delivery. We do not warrant that any dispatch system, integration or analytics model will be free from every possible error or that the performance of third party courier platforms will remain unchanged during the Term. You warrant that the information you give us is accurate and that, to the extent the Services involve your customers or end recipients, you hold the appropriate rights and consent to process their data through the Services. To the fullest extent permitted by law, we exclude any warranties not expressly set out in these Terms.

11. Delivery Timeframes and Service Levels

Where we agree a delivery date or a service level for an active managed operation, we will use reasonable efforts to meet it and will tell you promptly if we anticipate a delay and the reason for it. Timeframes for project work depend on receiving the cooperation, access and decisions the Client has agreed to provide, and any delay caused by the Client may extend the schedule by a fair period. For managed services we aim to maintain the availability and response levels agreed in the written schedule, and we will credit or remedy failures in line with those agreed terms. Nothing in these Terms makes time of the essence in relation to deliverable dates unless the written agreement specifically says otherwise.

12. Changes to Services

From time to time we may improve, alter or withdraw a feature of the Services, provided that during an active Term we will not make a change that materially reduces the service level agreed with a Client. Where a courier platform or network operator changes its rules, interfaces or data fields, we may need to adjust how an integration operates to keep it working correctly, and we will keep the Client informed of any change that affects how the Client uses the Services. For operational or security reasons we may schedule downtime and will give the Client reasonable notice where this is possible. We will not withdraw or materially change a service that a Client is actively paying for without reasonable notice and, where appropriate, a transition arrangement.

13. Intellectual Property

All intellectual property rights in the Website, its design, the Service documentation, our methodology, our reusable tools and techniques, and any generic or pre-existing material we bring to a project remain owned by us or our licensors. Upon full payment of the agreed fees, we grant the Client a non-exclusive, non-transferable licence to use the deliverables specifically commissioned for that Client, for the purposes for which they were designed. Material that is developed generally by us, software libraries and analysis methods that we reuse across engagements, and any improvements we make using knowledge gained from a project, remain our property and may be used by us for other clients, provided that confidential information belonging to the Client is not disclosed. You may not copy, sell or resell the content of the Website without our written permission.

14. Client Data and Confidentiality

The Client retains ownership of its own data, including its customer lists, consignment and scan records and any proprietary information it shares with us for the Services. We will keep such data confidential, will use it only to perform the Services for that Client and for the lawful operation and improvement of the Services, and will not disclose it except to our own personnel and sub-contractors who need it to perform the work and who are bound by confidentiality, or where we are obliged to disclose it by law. We will implement appropriate technical and organisational measures to protect the data and will process it in accordance with the Privacy Policy and any data processing terms agreed with the Client. On the termination of an engagement we will, at the Client request, return or securely delete the Client data in our possession, except for any copies we are required to keep by law or for our audit records.

15. Limitation of Liability

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be limited by law. Subject to that, and to the fullest extent permitted by law, our total liability to you arising out of or in connection with the Website or the Services, whether in contract, tort, negligence or otherwise, will be limited to the total fees paid by the Client for the Services in the twelve months preceding the event giving rise to the liability. We will not be liable for any indirect or consequential loss, loss of profit, loss of business, loss of revenue, loss of reputation, or loss of goodwill or opportunity, even where we have been advised that such loss might arise. Routine dispatch data loss, downtime caused by a third party platform or network, and delayed deliveries that result from factors outside our reasonable control are not events for which we accept liability beyond the limits set out here.

16. Indemnity

The Client will indemnify and hold us harmless against any claims, losses, costs and liabilities that arise out of the Client breach of these Terms or of a written agreement, out of the Client unlawful use of the Services, or out of the Client failure to hold adequate rights in the data or platform access it provides to us. This indemnity does not extend to losses caused by our own negligence or wilful misconduct. Where a claim is made against us that could fall within this indemnity, we will notify the Client promptly, allow the Client, at its own cost, to be involved in the defence and settlement of the claim, and cooperate reasonably with the Client in defending it.

17. Termination

Either party may terminate a project or managed service agreement for convenience on the notice period and terms set out in the written agreement. Either party may terminate immediately on written notice if the other party commits a material breach that is not remedied within a reasonable period of being asked to remedy it, or if the other party becomes insolvent, enters administration or is unable to pay its debts as they fall due. On termination the Client will pay for all Services properly provided up to the date of termination and, where we have incurred committed third party costs that cannot be recovered, a reasonable share of those costs. The sections of these Terms that by their nature are intended to survive termination, including the sections on intellectual property, confidentiality, limitation of liability, indemnity and governing law, will continue to apply after the agreement ends.

18. Suspected Harmful Content and Complaints

We take the security and lawful use of the Website and Services seriously. It is a breach of these Terms to upload or transmit through the Website any content that is unlawful, threatening, defamatory, obscene or that infringes the rights of another person. If you believe that content of this kind has appeared on the site, or if you wish to make a complaint about any aspect of the Website or Services, please contact us using the details in Section 22. We will acknowledge complaints promptly, investigate them fairly and tell you the outcome. Where a report concerns harmful material we will act reasonably to remove or block the content while it is investigated. We do not moderate lawful commercial content that does not breach these Terms.

19. Governing Law and Jurisdiction

These Terms and any non-contractual obligations arising from them are governed by the laws of England and Wales. The parties agree that the courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising from or connected with these Terms or with a written Services agreement, except that we may seek injunctive or other urgent relief in any court of competent jurisdiction to protect our intellectual property or confidential information. Where the Client is not situated in England and Wales it nevertheless agrees that any proceedings relating to the Services will be brought in England.

20. Changes to These Terms

We may revise these Terms at any time by updating this page. The revised Terms will apply to your use of the Website from the moment they are published, and to any new services ordered after that date. Where the Client has a continued managed service, we will give reasonable notice of any change to the Terms that would materially affect that service and allow the Client to raise any concern before the change takes effect. Your continued use of the Website after a revision indicates your acceptance of the revised Terms, except where the change would require fresh consent under data protection law, in which case we will obtain that consent separately.

21. Severability and Waiver

If any provision of these Terms is found by a court of competent jurisdiction to be invalid, illegal or unenforceable, that provision will be severed and will not affect the validity and enforceability of the remaining provisions. The failure by either party to exercise or enforce any right under these Terms will not be treated as a waiver of that right and will not prevent the party from enforcing it later. A waiver of a breach of any provision will not be a waiver of any subsequent or continuing breach of the same or any other provision. These Terms constitute the entire agreement between you and us in relation to their subject matter, except for any terms contained in a separately signed written agreement.