Privacy Policy

DAA COURIERS LTD is committed to protecting the personal data of everyone who visits our website, engages our dispatch systems or asks for our services. This Privacy Policy explains in plain terms what information we collect, why we collect it, how we look after it and the rights you hold as an individual. The services described on this website, and the dispatch and integration services we provide, are developed and operated by the developer DAA Couriers on behalf of DAA COURIERS LTD, a company registered in England and Wales at 76 Milford Street, Salisbury, SP1 2BS, United Kingdom. Please read this Policy carefully before you use our website or provide us with any personal details.

1. Who We Are and Scope of This Policy

This Website is operated and controlled on behalf of DAA COURIERS LTD, a company registered in the United Kingdom whose registered office is at 76 Milford Street, Salisbury, SP1 2BS, United Kingdom. Within this Policy the terms we, us and our refer to DAA COURIERS LTD and to the developer DAA Couriers acting on its behalf in the creation and operation of these services.

This Policy applies to personal data we process when you browse the Website, submit an enquiry through the contact form, email the addresses shown on this site, telephone the numbers listed here, or otherwise correspond with our dispatch or administrative teams. It also applies to personal data we handle on behalf of courier and logistics clients whose delivery networks we design, integrate and support. Where we act on the instructions of a client in running their dispatch data, that client is the controller of the data and we are the processor acting under their authority. This Policy explains both relationships so that you know what to expect whichever applies to your personal data.

2. Summary of Key Points

• We only collect the personal data we genuinely need for the enquiry, project or managed service you ask us to provide.
• We never sell your personal data to anyone, and we do not buy mailing lists from others.
• We only share personal data with third parties who provide a clear role in delivering our services, and we require those parties to protect the data we entrust to them.
• We store parity and scan data, delivery records and audit trails with appropriate safeguards and for no longer than we need them for their stated purpose.
• You have clear rights, including the right to ask what we hold about you, to correct it, to delete it and to object to certain processing.
• If we are ever unable to protect your data in a way that satisfies you, you may raise a concern with the relevant data protection authority in the United Kingdom.

3. Information We Collect

The information we collect falls into a small number of clear groups, described below, so that you can see at a glance the kind of detail we hold and why it is necessary.

3.1 Information You Give Us Directly

When you contact us we may ask for your full name, the name of the company you represent, your email address, a telephone number where you want to be called, the subject of your enquiry and the content of the message you send. On an ongoing engagement we may also record your delivery address, your billing details, and the preferences you express about the dispatch or integration services you require.

3.2 Information We Collect Automatically

When you visit the Website we may record standard technical information such as the internet protocol address of the device you use, the type and version of web browser, the pages you view, the time and date of your visit, and the web address that referred you to us. We gather this through server logs and through cookies, described in Section 7 of this Policy. This information helps us understand how the Website is used so that we can keep it reliable and improve the way it works.

3.3 Information We Receive From Delivery Operations

Where we operate dispatch or parcel systems for a courier client, the data we process on their behalf may contain personal information such as the names and addresses of delivery recipients, their contact numbers, and the records generated as parcels move through sorting, scans and proof of delivery. We process that data strictly under the instruction and control of the relevant courier client, who is responsible for its lawfulness.

3.4 Special Categories and Sensitive Data

We do not deliberately collect special categories of personal data such as health status, religious belief, political opinion or biometric identifiers through this Website. If a delivery record supplied to us by a client contains unusual detail because of the nature of a consignment, we treat it with the same care and only for the purpose of completing the delivery and preserving the audit trail required by the client.

4. How We Collect Information

We gather personal data only through the ordinary channels a visitor would expect. The main routes by which information reaches us are these.

• When you complete the contact form on this Website, the fields you enter are transmitted to us so that our dispatch desk can read and act upon your message.
• When you send an email to any address listed on this site, the message and the address it came from are retained within our email systems so that we can reply and keep a record of the conversation.
• When you telephone the numbers printed on this site, we may keep a note of your call and, where you agree, any matters we discussed, so that we can follow up accurately.
• When you sign an engagement with us, the information you provide in the course of the project, including records of signatures, scope documents and invoices, becomes part of the lawful project file.
• When you use the Website, the server logs and analytics described above are collected automatically without any further action on your part, unless you choose to block cookies in your browser.

5. Legal Bases for Processing

We only process personal data where we have a proper lawful basis to do so under data protection law in the United Kingdom and the European Economic Area, applied where appropriate. The bases we rely on are set out below.

5.1 Consent

Where we ask for your agreement to receive marketing, to you setting a cookie that is not strictly necessary, or to a particular use of your data, we rely on your consent. You may withdraw your consent at any time by writing to the contact address in Section 18, and we will honour your request without delay.

5.2 Performance of a Contract

Where you are a courier client or a customer, we process the personal data needed to carry out the dispatch, integration, analytics or managed service we have agreed to deliver, and to manage the day to day operation of that service.

5.3 Legal Obligation

At times we process personal data because a law, regulation, court order or tax authority requires us to keep records, to cooperate with an investigation, or to discharge a statutory duty.

5.4 Legitimate Interests

We rely on our legitimate interests where we respond to enquiries, keep our books and audit trails, improve the Website, prevent fraud and ensure the security of our systems. Where we use this basis we balance our interests against your rights and freedoms and we never allow our convenience to outweigh the protection of your data.

6. How We Use Your Information

We use the personal data we collect for specific and limited purposes, and we do not repurpose it for anything incompatible with those purposes without a fresh lawful basis. The principal ways we use your data are these.

• To answer the enquiries you send us and to keep you informed about the progress of a project or a managed service.
• To prepare proposals, scope documents, contracts and invoices relating to the services we offer.
• To design, build, integrate and run dispatch and parcel systems for our courier clients, including the processing of consignment and delivery records they entrust to us.
• To operate the audit trails and compliance records that courier contracts and regulators expect us to preserve.
• To maintain and improve the security, reliability and performance of the Website and our systems.
• To meet our legal, accounting and tax obligations and to prevent and detect fraud.
• To send you, where you have asked for it, occasional service information relevant to the work we do with you, and only where that does not harm your interests.
• To understand broad patterns of use of the Website through aggregated and anonymised analytics, never to single out an individual visitor.

7. Cookies and Similar Technologies

Cookies are small text files that a website places on the device you use to remember certain information between visits. The Website uses a limited number of them for legitimate reasons, and we describe them here.

7.1 Strictly Necessary Cookies

A small number of cookies are essential for the Website to function correctly, for example to remember preferences you set during a session. These do not require your consent and are set automatically.

7.2 Analytics Cookies

We may use a statistics service that places cookies to count visits and to understand which pages are most useful. The reports we receive are aggregate and do not identify individual people. You can decline analytics cookies through your browser settings without affecting your ability to use the site.

7.3 Managing Cookies

Most browsers let you view, block or delete cookies. The way to do this differs from one browser to the next, so we guide you to the help section of the browser you are using. If you block all cookies, parts of the Website may not work as smoothly, but the core pages should still display.

We do not use cookies to build a profile of you for advertising, and we do not allow third party advertising networks to set cookies on this Website.

8. Sharing and Disclosure

We do not sell, rent or trade your personal data. There are, however, a small number of circumstances in which we share information with others because it is necessary to provide the service or to obey the law. We only ever share the minimum needed for the task.

8.1 Service Providers

We engage a small number of trusted service providers who help us run the Website and our systems, such as web hosting providers, email service providers, domain registrars and, where relevant, courier platform operators and providers of telemetry and storage. We require each of them to process personal data only on our written instructions and to apply security measures at least as strong as our own.

8.2 Professional Advisers

When required for legal, accounting or insurance purposes we may share personal data with professional advisers such as solicitors, accountants, insurers and auditors, who are bound by duties of confidentiality.

8.3 Public Authorities

We will disclose personal data to a public authority such as a court, a regulator or the police where we are legally obliged to do so or where we hold a reasonable belief that disclosure is needed to prevent harm or crime.

8.4 Business Transfers

In the unlikely event that the business of DAA COURIERS LTD is sold, merged or reorganized, your personal data may be transferred to the new owner so that the services you have asked for can continue without interruption. We would require the new owner to honour the same commitments set out in this Policy.

9. International Transfers

Most of the personal data we process is held in the United Kingdom, but the internet and some of the service providers we use can route data across borders. Where we transfer personal data outside the United Kingdom or the European Economic Area, we put in place appropriate safeguards so that your data continues to enjoy a level of protection essentially equivalent to that which it has at home.

Those safeguards may include the use of standard contractual clauses approved by the relevant regulator, adequacy decisions, or other measures recognised in law. If you would like details of the measures we apply, you may contact us through the details in Section 18 and we will provide a summary without charge.

10. Data Retention

We keep personal data only for as long as it is needed for the purpose for which it was collected, and we review our records on a regular schedule so that anything no longer required is securely erased or anonymised. Our retention periods are based on several factors including the length of any contract, legal and accounting requirements, and the period during which a claim could be made against us. By way of general guidance, enquiry records are held for a short period, project files for as long as a warranty or audit obligation may reasonably apply, and accounting records for the periods the law requires.

Delivery records processed on behalf of a client are retained according to the arrangements agreed with that client and the retention policy of the relevant courier network. When a retention period ends, the data is deleted or rendered anonymous so that it can no longer be linked to a living individual.

11. Security of Your Data

Protecting dispatch data and personal records is central to the way we work, and we apply a layered approach to security that reflects the sensitivity of courier operations.

• Access to any systems holding personal data is restricted to the staff and contractors who have a genuine need to use it in their work, and each user is identified and monitored.
• Data in transit across public networks is protected using strong encryption, and data stored on our systems is held in controlled environments with access controls.
• We keep our software and security tools up to date and we review our safeguards regularly so that known weaknesses are addressed promptly.
• Our staff are trained in the safe handling of personal data and the importance of confidentiality, particularly when working with scan records and delivery addresses.
• Where a courier client entrusts us with delivery data, we apply contractual and technical controls so that the data is used only for the purpose and term agreed.

No method of electronic storage is completely without risk, but we work hard to keep security in step with the value of the data we hold.

12. Parcel and Delivery Data

Because the heart of our work sits in the sorting office, we want to be clear about the delivery data we may come across. When we run a dispatch system for a courier client, we process consignment details, scan events, proof of delivery and related records on behalf of that client. Any personal information inside those records belongs to the client, and we act as their processor under a written agreement.

We use such delivery data for the single purpose of operating the dispatch, integration and analytics services the client has commissioned. We do not use it to market our own services, we do not sell it, and we do not disclose it except where the client directs us or the law compels us. Where an individual parcel record includes the details of a recipient we do not have a direct relationship with, that individual should in the first instance turn to the courier network or the client who arranged the delivery, as the party best placed to answer questions about their delivery.

13. Your Rights

Under data protection law you hold a number of rights over the personal data we hold about you. You do not have to pay to exercise them, and we will respond within the time limits the law allows. The rights available to you in most circumstances are set out here.

• The right to be informed about how we use your data, which this Policy seeks to do.
• The right of access, to receive a copy of the personal data we hold about you together with details of how it is used.
• The right to rectification, to have inaccurate or incomplete data corrected.
• The right to erasure, sometimes called the right to be forgotten, to ask us to delete your data where there is no overriding lawful reason for us to keep it.
• The right to restrict processing, to pause our use of your data in certain circumstances.
• The right to data portability, to receive the data you have provided in a structured, machine readable format and to ask us to pass it to another controller where technically feasible.
• The right to object, to challenge any processing we carry out on the basis of our legitimate interests.
• The right not to be subject to decisions made solely by automated means that produce legal or similarly significant effects on you.

To exercise any of these rights, please write to us using the contact details in Section 18. We may ask for proof of identity before we act, so that we do not release your data to anyone else by mistake. Where a request is clearly excessive or repetitive we may charge a reasonable fee, and we will tell you if that is the case.

14. Children and Young People

The Website and the dispatch systems we operate are aimed at adults conducting business. They are not designed to attract, and we do not knowingly collect personal data from children or young people under the age of sixteen. If you believe a child has provided us with personal data, please contact us using the details in Section 18 and we will take reasonable steps to delete the information without undue delay. Where a delivery record refers to a young recipient, that data is handled by us only within the normal operation of the parcel service on behalf of a courier client, and we take no independent marketing or processing action in relation to it.

15. Third Party Links and Services

The Website may, from time to time, include links to other websites that we do not control, such as the sites of courier platforms, industry bodies or professional advisers. This Privacy Policy applies only to the pages of this Website and to the services we operate. Once you follow a link to a third party site, the privacy practices of that site apply and we encourage you to read its own policy. We are not responsible for the content or the data handling practices of any external website, and we accept no liability for how a third party processes the data you choose to share with it.

16. Automated Decision Making

We do not use solely automated decision making, including profiling, that produces legal or otherwise significant effects on you, in relation to enquiries or customer accounts. The route analytics and telemetry tools we provide to courier clients generate recommendations for dispatchers to review, but a trained human at the sorting office always remains responsible for the final routing and dispatch decisions. Where a client chooses to adopt automated elements within their own operation, the governance of those elements is a matter for that client under their own contractual and regulatory duties.

17. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in how we operate, changes in technology, or changes in the law. When we make a material change we will update the date shown at the top of this page and, if the change is significant, we will draw it to the attention of active clients. We encourage you to review this page periodically so that you remain aware of how we protect your data. Continued use of the Website after a change has been published will constitute your acceptance of the revised Policy, except where the change requires fresh consent, in which case we will ask for it before applying it to your data.